Cancellation Policy

Thank you for shopping with us at Elana Sport. We are committed to providing high-quality sportswear and ensuring a smooth and transparent shopping experience.

1. Order Cancellation

Orders can be canceled within 24 hours of placement, provided they have not yet been processed or shipped. After 24 hours, the order may already be in transit and cannot be canceled.

2. How to Request a Cancellation

To cancel your order, please contact our customer service team as soon as possible by:

3. Refund Process

If your order is successfully canceled before shipping, we will initiate a full refund to your original method of payment. Refunds may take up to 7–10 business days to reflect depending on your bank or payment provider.

4. Exceptions

We do not accept cancellations in the following cases:

  • The product has already been shipped.
  • The product is custom-made or personalized.
  • Items purchased on clearance or during promotional sales.

Need Help?

If you have any questions about our cancellation policy, don’t hesitate to reach out to our support team. We’re here to help!

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